Introduction

To help you get the best out of Jayde Spa Studio and to understand our responsibilities to you and your responsibilities to us, please read these Terms and Conditions (Terms) carefully as these Terms constitute our legal contract with you. By booking classes, class bundles or workshops with us (Sessions) you are confirming you have read the Terms and agree to be bound by them. Please also refer to these Terms from time to time as they may change (and we reserve the right to do so). The language we use should make these terms and conditions as clear as possible. If you have any questions, please ask a member of our Jayde Spa team who will be happy to help you.

In these Terms: 

We, us, our, means Jayde Spa (Company Number 15224830, whose registered office is 80 Great George Street, Liverpool L15FF) We supply all sessions subject to these Terms; and you, your, yours, means you, the client. 

Ideally you read our Privacy Policy.

Jayde Spa Studio is based at: 35 Greenland Street, Liverpool L1 0AL. Directions to the studio can be found here   35 Greenland St · 35 Greenland St, Liverpool L1 0AL, UK

How We Contact Each Other 

By You: 

Enquiry or feedback contact: - 

Email us at: hello@jaydespa.co.uk

Call us: 0151 665 0292 

By Us:

The nature of our business and the provision by us of sessions to you means that we will collect and process certain of your personal data from time to time. We will only do so in accordance with our Privacy Notice. We may contact you using any of the contact details you provide to us when you sign up for an Account with us, which may include via telephone, SMS text message or email. Our privacy policy sets out how we may process your personal data, which includes the contact details you provide to us.

Health And Safety

Our sessions involve physical activity, and we recommend that you seek medical advice before attending or participating in a session.

For your own safety and the safety of others we rely on you using our facilities and premises and participating in our sessions in the intended manner and your acceptance of these Terms constitutes your confirmation that you will do so, that you will comply with our reasonable instructions in relation to your attendance at our premises or participation in a session and that you agree to the content of our Health and Safety Statement, a copy of which you can view here.

If You Are New to Reformer Pilates 

We encourage that you attend beginner classes to start with. During these classes we give you as much information as possible for you to do the movements well, we will assist with correction as you go, so that you can get the most out of your sessions, and we also explain safety points. 

Consequently, you need to take responsibility for your own body and self and not do any exercises which do not feel right, or your doctor, consultant, GP, physio, or other medical professionals have told you not to do. The most important thing is that you listen to your body to know which level you should be working at, and we can make sure that it is appropriate for you. If you are unsure, something does not feel right, or you are in pain, please ask your instructor to avoid potential injury, we are here to help you and communicate with each other. 

Your instructors are fully trained in the equipment and know how to use it. You will be shown all pieces of equipment so that you feel comfortable on them and ready to move on to the next level classes.

The Paperwork Part

We ask everyone to fill out a new client ‘health questionnaire form’ within the booking form with Bookwhen.

If you are pre- or post-natal, we have a separate form that we ask you to fill in, which covers more medical screening information within the booking form with Bookwhen.

If you are worried about where this data goes you can look at our privacy policy.

When we create your profile on your Account on the Bookwhen booking site we add you to our contact list for marketing and newsletters. This is because we send out class content which will help you progress, and we also send important service updates. You can unsubscribe from this at any time.

Coming To Your Session 

Please arrive at the studio 10 minutes before the session start time.

Out of consideration for the instructor, other participants, and for your own safety, the warm-up is an important aspect of each class, please be aware that if you are more than 5 minutes late for a class, you will not be able to attend the session. In such situations you will be deemed to be “late”. (See more information in Section 7, ‘Lateness Policy’).

We ask that everyone removes outdoor shoes and wears socks on the Reformer equipment. We do have socks you can buy which are non-slip, these can be purchased in the studio. 

Please wear clothes that you can move in, no restrictive clothing, and please be aware that zips and metal clasps can damage the equipment and upholstery. 

If you attend your class, we will assume that you have read and understood all our terms and conditions.

• Sessions And Use of Studio Premises 

Our sessions include Reformer Pilates Classes, Matt Pilates Classes, Hot Pilates Classes, Barre Classes, and Workshops (each as described further on our booking page).

In booking a session you agree to comply with any additional rules we may make known to you in relation to the session from time to time, including how you may use our premises, facilities and your conduct whilst doing so.

All sessions and instructors are subject to change from time to time, even after you have booked. We will let you know about any changes as soon as we can, either via email or SMS text message. 

Access to our premises, sessions, and any other services we may supply from time to time is at our discretion and we reserve the right to refuse you access to any of the same, or to suspend or otherwise terminate your account if: 

• In our professional option we consider that you are not medically or physically able to use our facilities safely, or that it is not in your best interests to continue attending sessions.

• You are in breach of these terms and conditions.

• You have attended sessions without payment.

• In our reasonable opinion, we consider your behaviour or language to be inappropriate aggressive, offensive, abusive, harassing, threatening or discriminatory to our staff, our business or to other participants, whether in our studio or online. If we do so you will not be entitled to any refunds whatsoever.

Booking Sessions and Your Account with Us 

To book Sessions, you must sign up for an account (Account) at our Bookwhen booking site here  Jayde Studio by Jayde Spa - Booking by Bookwhen

You will need log in details to make a booking, email address and your password. You can register your details by heading to the Bookwhen class booking system and create your booker account. Get your log in details immediately via email.

Any customers who forget their password can request a reminder through the booking screen.

Full payment is required at the time of booking; you will receive a payment confirmation and booking reference via email from the booking system. Please ensure that your email details are correct. 

Your booking on a session is only confirmed once you have received an email confirmation from us, or the session appears in the ‘View Bookings’ section of your Account. Please make sure you receive a booking confirmation before you attend the session. If you do not receive a confirmation, please contact us.

Bookings must be for your own personal use. Abuse of this regulation may lead to you being withdrawn from the advance bookings’ facility.

All sessions must be prepaid, and all clients agree to our 48-hour notice policy when cancelling and/or rescheduling. 

Classes are sold individually for pay-as-you go basis, and in bundles of 5 and 10 or such other combinations as Jayde Spa Studio may introduce from time to time. (See more information in Section 10, ‘Payment Terms’).

All sessions are subject to availability, and whilst we try to ensure that suitable numbers and types of sessions are available, we cannot guarantee that you will be able to book any session, even if you have a class bundle on your account.

We reserve the right to update the sessions on our timetable, as and when necessary. There is no guarantee that a session will remain available to book ongoing.

You must be 18 years of age to attend any sessions at Jayde Spa Studio.

• Lateness Policy

We operate a policy which prevents you from taking part in a session if you are more than 5 minutes late for the relevant session (in such situations you will be deemed to be ‘late’). This policy is in place to prevent injury and to be mindful of the instructor and other participants in the session. In line with our cancellation policy, you will not be refunded for sessions you are unable to attend because you are late.

• Waiting List

If your selected class is fully booked, you can add yourself to the ‘Join waiting list’. You will be notified by email if a place becomes available. Please respond promptly to the email to secure a place if one becomes available. 

If you book onto the waiting list for a class, you will only be charged if you take a space that has become open.

• Prices

The cost of each session varies in value depending on type and content, Reformer Pilates Classes, Matt Pilates Classes, Hot Pilates Classes, Barre Classes OR Workshop. You will be able to see the cost for each class at the time you book a session.

All bundle purchases will have an expiry date shown in your Account and you must use them prior to such date. We are not able to extend credits beyond their expiry date. You will not be entitled to a refund in respect of any unused but expired credits. 

Details of all credits and their price are set out on our booking page, including whether they are Reformer class specific or capable of being used across all our class timetable.

Subject to these Terms and your right to cancel (see more information in Section 11, ‘Cooling Off Period’), all credits are non-refundable. You may not transfer any credits to another person.

From time to time, we may offer promotional pricing or other offers, and any credits purchased in this way may have a shorter expiry time. This will be set out in full on our bookings page will be confirmed to you at the point of purchase.

We reserve the right to review and change session fees periodically. 

We offer exclusive discounts on Reformer Pilates sessions for Jayde Spa Members: 

10% Discount on Reformer Pilates Single Session, Reformer Pilates 5 Class Bundle and Reformer Plates 10 Class Bundle.

We reserve the right to review and change session fees periodically. 

• Payment Terms

Pay-as-you-go and Class Bundles. You can pay using your credit or debit card via our booking site checkout process; all pay-as-you-go, and class bundle purchases cannot be shared or transferred to any other person.

We offer you different ways of paying for Sessions:

Single Session Pay-as-you-go You can purchase individual classes on a pay-as-you-go basis. The rate for each session is set out on our booking page.

Class Bundles You can purchase standalone bundles at discounted rates (Bundles) which can be redeemed against specific individual or sets of sessions. Details of the packages we offer including prices and expiry dates, are set out on our booking page.

• Cooling Off Period

Where you have purchased a class bundle package via our booking page, then you may cancel your purchase within 14 days of the date of your purchase (Cooling Off Period) by contacting us by email at hello@jaydespa.com

If you cancel during the Cooling Off Period and have not booked any sessions, then you will be refunded the full charge for the relevant purchase.

If you cancel during the Cooling Off Period and have booked 1 or more sessions then you will be refunded the full charge for the relevant purchase, less the cost of the session.

Class Bundle packages are not refundable after the 14-day cooling off period. 

• Cancelling or Changing Your Bookings and No Shows

You may Cancel your booking for a session, without charge, more than 48 hours before the scheduled start time of the session that you have booked. If cancelling a booking less than 48 hours in advance of the start time of the booked session, no refunds will be issued.

To cancel a booking – log into your Bookwhen Account (if you have previously created a password) OR you can access your completed booking via the link in your Booking Confirmation Email. Go to 'Upcoming’ tab and select the ‘Manage’ button next to the relevant date, from here select ‘Cancel Ticket’ once selected, you will need to confirm the cancellation by selecting the ‘Confirm’ button.

You may Change a booking for a session, without charge, more than 48 hours before the scheduled start time of the session that you have booked. 

To change a booking – log into your Bookwhen Account (if you have previously created a password) OR you can access your completed booking via the link in your Booking Confirmation Email. Go to 'Upcoming’ tab and select the ‘Manage’ button next to the relevant date, from here select ‘Transfer ticket’ and select the date you would like to transfer your ticket to and the choose a ticket. You will need to review your transfer details to ensure that they are correct. Once you are happy to proceed, select ‘Confirm’ to action the transfer.

If you book onto a session within 48 hours of its scheduled start time, you are not entitled to change or cancel.

Failure to turn up for a booked session (no Show) will result in non-refund of the session. 

If you have purchased a bundle and you do not show up to a session that you have booked, or you cancel your booking for a session less than 48 hours of the scheduled start time then you will not be entitled to a credit. However, we are flexible with our bundles so if you wish to change your session booking for another session on the same day, then you can contact the studio who may switch your booking to the new session. Any such changes will be subject to availability and are made at our discretion. 

• If We Cancel a Session That You Have Booked

If we cancel a session that you have booked, we will make reasonable efforts to contact you by email or telephone to let you know. We will offer you the option of being transferred to another equivalent session at an alternative date and time (subject to availability) or offer a refund. The payment will be refunded direct to the credit or debit card upon presentation of the booking reference number from the confirmation email that you will have received.

We can add to, change, withdraw or cancel activities from the studio without notice. This includes closing the studio or changes to its opening hours for safety reasons, maintenance, or special events. We will not be liable for any other expenses incurred or loss sustained by the customer arising from the booking or cancellation.

• Promotional Offers & Discount Codes

From time to time, we may make discount codes available to you and run various promotions, prize draws and other offers (each a Promotion). We may implement separate terms and conditions in respect of any promotions and will advise you accordingly where this is the case. In addition:

• We reserve the right to end or withdraw any promotion without warning at any time.

• We also reserve the right to withdraw your right to use any promotion if we consider, in our absolute discretion, that you have abused, misused, or gained an unfair advantage in respect of the promotion. 

• We reserve the right to not fulfil any future session bookings made by any customer found to have abused, misused, or gained an unfair advantage in respect of the promotion.

• Goods That You Purchase from Us

From time to time, we may make various products available for you to purchase via our studio. We may elect to implement specific terms and conditions or policies that apply to any purchase you may make of such products, or where you wish to return products to us after purchase. This does not affect your statutory rights.

• Statutory Rights and Refunds and Cancellation

The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to products or services may only be credited to the credit or debit card originally used to make the purchase. 

We appreciate your cooperation in maintaining a safe and positive experience for all. 

If you have any questions or concerns, please don’t hesitate to contact us.

Jayde Spa 

19/3/2025